Support

/close

Closes the current mail channel with a reason.

Audience

Staff

Product area

Support

Aliases

None

How to use

Supported invocation

/close [reason]

reason Optional

The reason for this command.

Access

What the server must allow

  • Discord permission: Moderate Members
  • Availability depends on the server's current service access.
  • The related module must be enabled.
  • Requires Moderate Members.

Expected behavior

Success and unavailable states

When available

The command returns the documented result for /close: Closes the current mail channel with a reason.

When unavailable

  • If /close is blocked, Abhi explains the missing staff permission or server setting before any action is applied.
  • No ticket or support state is changed when the request is no longer valid or the configured support workflow is unavailable.
  • A temporary failure for /close is reported without silently claiming success and can be retried safely.